We do not accept returns once a product has been delivered, except in cases of damage or defect. Please review your order carefully before completing your purchase.

Exchange items
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged or Defective Items

If your order arrives damaged or defective, we require a clear, unedited unboxing video to initiate a replacement or refund. This video must:

Show the unopened package and the unboxing process

Clearly display the damage or defect

Be submitted within 48 hours of delivery

📧 Email your video and details to: queenzart22@gmail.com

Return Shipping (If Approved)

If a return is approved:

The customer must arrange return shipping using a reliable courier with tracking

Once we receive and inspect the item, we will process a replacement or refund, based on the resolution shared during approval

To return your product, you should mail your product to: Queenzart, 230 TTC- Times Trade Center, Vesu Canal Rd, opp. Polaris Mall, Punagam, Magob, Surat, Gujarat 395010

Refunds Charges

If a refund is approved in any eligible case, the refund amount will be processed after deducting applicable charges.

The following deductions may apply:

10% deduction towards payment gateway, transaction, processing, and other non-recoverable charges.

₹250 reverse shipping charge if Queenzart arranges the return pickup/reverse shipping.

These charges are applicable only when a refund is approved. They do not apply when an eligible product is replaced instead of refunded.

The final refund amount will be communicated to the customer before the refund is processed.

Return and Refund applicable cases:

1.Missing Product
2.Defective and Damaged Product
3.Wrong Product Received

NOTE:- We don’t accept returns In case where product condition is good and you don’t like the product